> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lolboost.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds and Store Credit

> How LoLBoost's refund policy works at each stage of an order.

# Refunds and Store Credit

LoLBoost services are digital and start as soon as a booster or coach is assigned, so refund eligibility depends on how far your order has progressed. This page summarizes the [Terms of Service](/legal/terms-of-service); the Terms are what legally applies to your order.

<AccordionGroup>
  <Accordion title="My order hasn't started yet">
    You're eligible for a **partial refund (55%)** or full **store credit** for the amount paid.
  </Accordion>

  <Accordion title="My order is marked 'In Progress' or a booster/coach is assigned">
    Once a booster or coach is assigned, the order is no longer eligible for a cash refund. If the service isn't completed, you have the right to **store credit** for what's missing from your order.
  </Accordion>

  <Accordion title="My order is fully completed">
    Once an order is completed, delivered in full as shown in your order status, there is no entitlement to a refund.
  </Accordion>

  <Accordion title="The season ended before my order finished">
    If LoLBoost is unable to complete the order before the season ends, you'll receive a refund for the remaining, unfinished part of the order.
  </Accordion>
</AccordionGroup>

## How to request a refund or store credit

[Open a support ticket](/help/order-problem) with your order number. Support will check your order status and apply the applicable refund or store credit policy above.

<Info>
  Opening a chargeback instead of contacting support is a breach of our [Terms of Service](/legal/terms-of-service) and may result in additional fees. Please reach out to support first, we're here to help.
</Info>