> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lolboost.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Disputes

> How order disputes work, when to open one, and what evidence to include.

# Order Disputes

An order dispute brings LoLBoost support into the case to help resolve a serious issue with your order that you and your booster couldn't sort out directly.

## When should I open a dispute?

Open a dispute if your order has a serious issue, such as:

* The result doesn't match what was purchased (wrong rank, wrong number of wins, wrong service)
* Your booster is not resolving the issue through normal communication
* You believe your account was used outside the agreed terms

<Tip>
  If your issue is minor or can be solved quickly, message your booster in the order chat first.
</Tip>

## What happens when I open a dispute?

<Steps>
  <Step title="Your case is created">
    Explain the issue and attach supporting evidence (screenshots, match history, order chat messages).
  </Step>

  <Step title="The order is locked for review">
    This prevents changes while support reviews the case.
  </Step>

  <Step title="Your booster is notified">
    They get a chance to respond with their side of the case.
  </Step>

  <Step title="Support reviews and decides">
    Outcomes can include a refund to store credit, the remaining service being completed, or another agreed resolution.
  </Step>
</Steps>

## What should I include?

* A clear explanation of the problem
* Screenshots or match history showing the issue
* Relevant order chat messages

<Tip>
  More precise evidence means a faster resolution. Vague descriptions or missing proof are the most common cause of delays.
</Tip>

<AccordionGroup>
  <Accordion title="Will my booster see my complaint?">
    Yes. Boosters are notified and can respond.
  </Accordion>

  <Accordion title="Does opening a dispute guarantee a refund?">
    No. Each case is reviewed based on evidence and order details, following our [refund policy](/help/refunds-warranties).
  </Accordion>

  <Accordion title="How do I open a dispute?">
    [Open a support ticket](/help/order-problem) with your order number and details.
  </Accordion>
</AccordionGroup>